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FAQ

FAQ

Here are the questions job seekers and employer contacts ask most often. If you can't find your answer, just ask a consultant through our LINE Official Account.

FAQ for job seekers

Is A-Cai, the interviewer, a real person?+

It is an AI interviewer, and this conversation is the formal interview. Afterward, a headhunting consultant will assess how it went and decide whether to recommend you to the hiring company for an interview.

How is the salary set? Is it negotiable?+

The range listed on the job page is the reference, and we'll confirm your expectations again during the interview. We recommend sharing your expected salary first so your consultant can negotiate with the hiring company on your behalf.

How long is the A-Cai interview, and what should I prepare?+

It takes about 20–40 minutes; just find a place where you can focus on your answers. This counts as a formal interview: the headhunting consultant will use it to decide whether to recommend you to the hiring organization for an interview, so please treat it as you would a real interview. Thank you.

How soon will I hear back after applying?+

You'll get an initial reply within about 1–2 days, and you can check anytime via “Track interview progress” in the LINE menu. After your interview with A-Cai, if everything looks good, it is sent to the hiring company right away; we then keep following their review and will let you know whenever there's an update.

Can I apply without related experience?+

Each job page clearly states whether candidates without experience are accepted. If it does not specifically say "no experience required," the role requires relevant experience.

What does dispatch (staffing) mean, and how is it different from full-time employment?+

With temporary staffing, the staffing company (Step1ne) signs the employment contract with you and assigns you to work at the host company's site. Labor and health insurance and payroll are handled by the staffing company, while job duties and the work environment are discussed with the host company. Every job page clearly states whether the role is a staffing position.

How do I submit additional documents or update my resume?+

Send the new file directly through our LINE Official Account and tell your consultant whether it's an additional document or an updated resume — they'll take care of it.

If I'm not selected, will I be notified?+

Yes. Whatever stage you don't pass, you'll be notified, so you're never left waiting without an answer.

Will my information be leaked?+

Your résumé and interview content are used only by the employer you applied to for evaluation, and for nothing else.

FAQ for Employers

What is the process for commissioning a search?+

Once we sign a recruitment agreement with your company, just provide the job details and requirements and we start searching and matching. Candidates first complete a work style assessment, then have a formal interview with A-Cai, our AI interviewer. A consultant reviews the results before recommending anyone to you — it's like having a first-round interview done for you in advance.

How are fees calculated?+

Fees differ by service type (mid-to-senior executive search, permanent recruitment or staffing). Contact a consultant for details.

On average, how soon can you line up candidates?+

It depends on the job type and the talent supply in the market. For most jobs, you will see the first batch of candidates within 1–2 weeks of engaging us, and actual timing adjusts to the search strategy we agree on.

How do you do initial screening?+

Candidates first complete a work-style assessment, then a formal interview of about 20–30 minutes with A-Cai, our AI interviewer; a report is produced afterward and only reaches you after a human consultant has evaluated it.

Can this be done through staffing, or only as a permanent hire?+

Both are possible. We will discuss the best employment model based on the nature of the role and your hiring needs.

What happens if a hire leaves during the guarantee period?+

If a candidate leaves during the guarantee period, we provide a replacement search under the terms of the contract; we'll explain the detailed terms clearly before you engage us.

How do I start a search, and what information do I need to prepare?+

Once you have discussed your needs with Step1ne (德仁管理顧問公司) and signed the agreement, just provide the job title, responsibilities, requirements, and salary range to get started. The consultant will help you flesh out the JD so it is ready for external sourcing.

Is information on both sides kept confidential?+

Candidate and company information is used only for this match and is never shared with third parties or used for any other purpose.

Have other questions?

Talk to a consultant directly through our LINE Official Account—we'll reply as soon as possible.

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