AI Customer Success Manager (Business Development + Long-term Account Management)AI startup · Full-time · Nangang Software Park
Online stores spend on ads every month to bring customers in, but there is no one in the store to greet them; when customers have questions, no one answers, and they browse and then buy elsewhere. This startup builds that “sales associate” — an AI salesperson installed on e-commerce platforms. This role is responsible for acquiring and growing long-term relationships with large merchants: finding merchants, closing contracts, and making sure the product truly delivers results in their stores. You will be one of the very first members of the sales team.
Job Requirements at a Glance
- Salary & compensation
- Salary negotiable (regular monthly pay of NT$40,000 or more)Actual pay is determined by your experience and interview results
- Nature of the role
- Full-time
- Location
- Nangang District, Taipei (Nangang Software Park)Walking distance from MRT Taipei Nangang Exhibition Center Station
- Job category
- Overseas sales, customer success manager
* The above terms are current plans; actual compensation and working conditions will be as confirmed by both parties after the interview.
Job description
Prospect and win large e-commerce merchants
- You own the whole sales cycle, from first contact to signing the contract
Help merchants go live
- Get to know each merchant's products in depth, how they handle returns and exchanges, and how far they can go on discounts
- Define the AI sales agent's permission scope together with the client
Keep nurturing client relationships after go-live
- Take ownership of any issue a merchant runs into
- When product or engineering needs to step in, you connect the right people and follow through to resolution
Be the merchant's voice inside the company
- Bring issues back to the product team
- Organize it to the point where the team can act on it directly
Requirements
- 2+ years of work experience in any industry—e-commerce, finance, healthcare, legal, sales, consulting, marketing, software engineering and more are all welcome
- A deep understanding of what real work looks like in a particular field
- Fluent written and spoken English for working with merchants and colleagues across time zones
Why this opportunity
One of the earliest members of the sales team
Which merchants to target and what case to make to win them over are things you help define — you are not inheriting someone else's script.
Full ownership, not just the first half
Prospecting, signing, onboarding and long-term account management are all yours, so you get to see how the merchants you brought in do over time.
Any background
The team believes great CSMs come from all kinds of backgrounds—what matters is how deeply you understand what real work looks like in a given field.
A big market worth going deep in
The US market alone has nearly 2.7 million mid-to-large e-commerce merchants, and the number keeps growing. You will mainly work with mid-to-large brand merchants with high order values and stable partnerships, so a single deal usually turns into a long-term relationship. The cross-border B2B SaaS sales and e-commerce ecosystem experience you build here is directly transferable to any international SaaS company later on.
How to apply
Apply now
The online form takes about 2 minutes, and a Step1ne consultant will contact you as soon as possible.
Interview now with A-Cai, our AI interviewer Or ask us directly on LINE →