Payments Customer Support (Mid Shift, Neihu, Taipei)Temporary staffing · full-time | Monthly NT$33,000–35,000 (plus quarterly bonus and on-duty allowance) | Mid shift 14:00–23:00 | Neihu, Taipei · no remote work
This role is at the customer service center of a listed group, in its Neihu, Taipei office, with 1 opening. The shift is a fixed mid shift from 14:00–23:00; the job is fully on-site and remote work is not available. You will run the payment-related service desk: phone calls, emails, live text chats and comments left under public reviews from users all come to you. When follow-up is needed you make outbound calls, during campaigns you also help with user inquiries, and you support other phone or service channels as assigned by your supervisor. No work experience is required, but candidates with 1+ year of phone customer service experience or experience in finance/payment-related services will be given priority. Because the role involves payment and cash-flow operations, the hiring unit will ask you to provide a Police Criminal Record Certificate after you are hired. During the assignment you sign a formal employment contract with Step1ne (德仁管理顧問有限公司), and your day-to-day work takes place at the hiring unit's customer service center.
The mid shift runs 14:00–23:00, so your mornings are completely free and you skip the rush-hour commute. The NT$33,000–35,000 monthly salary is stated up front, so you don't have to wait until after the interview to find out whether it's negotiable. No work experience is required — you can apply even without a finance or customer service background.
Job Requirements at a Glance
- Salary & compensation
- NT$33,000 – 35,000 per monthBased on experience; plus quarterly bonuses and duty allowances. Your consultant will explain the pay structure on the first phone call
- Nature of the role
- Staffing · Full-timeYour employment contract is with Step1ne (德仁管理顧問有限公司); day-to-day work is at the client's customer service center
- Location
- Neihu District, TaipeiOn-site work required; no remote or work-from-home option
- Shift
- Mid shift 14:00–23:00 (including breaks)
- Openings
- 1 opening
- Work experience
- Not required1+ years of phone customer service experience preferred; experience in financial or payment services preferred
- Interview format
- The first interview is conducted by AI; if you pass, you will have an in-person interview with the hiring teamThe in-person interview takes place in Neihu District, Taipei
- Post-offer paperwork
- A police criminal record certificate is requiredThe role involves payment processing, so this is the host company's internal control requirement; you will not be asked for it at the application or initial interview stage
* The above terms are current plans; actual compensation and working conditions will be as confirmed by both parties after the interview.
Job description
Phone and text support for payment services
- Answer payment-related calls, understand the issue, and handle or respond according to procedure
- Reply to user emails and live text chats (online support, messages)
- Reply to public reviews and comments, and handle user issues raised on public channels
Outbound calls and proactive outreach
- Make outbound calls or return calls as needed to confirm situations and resolutions with users
- Follow cases that need cross-team handling until there is a clear outcome, then reply to the user
Event and assigned-task support
- Help users with inquiries and explain the rules during payment-related campaigns
- Support phone lines or other service channels as needed when assigned by your manager
Requirements
- Able to work the mid shift, 14:00–23:00
- Able to work on site in Neihu District, Taipei (this role does not offer remote work)
- Speaks clear Chinese and can explain things well over the phone
- Able to write complete, clear sentences in written replies (used in both email and live chat)
- Able to switch between phone, email and live chat, and follow procedures to decide when to transfer or escalate
- Basic computer and customer service system skills
- Able to provide a Police Criminal Record Certificate after being hired (the role involves payment flows, as required by the hiring unit's internal controls)
- 1+ year of phone customer service experience — listed as a priority by the employer
- Experience in financial services (banking, payments, third-party payments, e-tickets / stored-value cards, etc.) — listed as preferred
- Experience handling complaints, refunds, or billing disputes
- Experience replying to public reviews and social media comments
- Comfortable with outbound calling (proactively contacting users)
Why this opportunity
Mid-shift hours — your mornings are your own
Work starts at 14:00, so you avoid the morning commute and can use your mornings for study, doctor's appointments, school runs or your own errands. This shift ends at 23:00 — you can judge for yourself whether that fits your routine; we just want to be clear about the hours up front.
You'll gain payment-services support experience, not just answer phones
Payment inquiries usually involve money, transaction records and campaign rules, making them more complex than ordinary product support. This experience counts concretely for customer service roles in finance, payments and e-commerce — it doesn't reset to zero when you move on.
Salary ranges stated upfront
NT$33,000–35,000 per month based on experience, plus quarterly bonuses and duty allowances. You don't have to apply and interview before finding out whether the terms work — your consultant will explain exactly how the bonuses and allowances are calculated on the first phone call.
No finance background needed to apply
No work experience required. 1+ year of phone customer service experience and financial services experience are listed by the hiring company as preferred, not required. If you've handled phone calls or online support in another industry, please describe the kinds of issues you actually dealt with when you apply.
Working conditions during the assignment follow the Labor Standards Act
During your assignment you sign a formal employment contract with Step1ne (德仁管理顧問有限公司); wages, labor and health insurance, pension, annual leave, overtime pay and occupational injury compensation follow the Labor Standards Act. We carry the employer's responsibilities, while on-site tasks are assigned by the client's supervisor. Questions? Talk to your consultant directly.
How to apply
Apply now
The online form takes about 2 minutes, and a Step1ne consultant will contact you as soon as possible.
Interview with A-Cai, our AI interviewer Or ask us directly on LINE →